Bartele Gallery | FAQ

Below you can find answers to many common questions.
If you have any other question, please feel free to contact us. 

Do you have a physical antique map store I can visit?
Yes, we have three physical antique map stores located in the Netherlands and Indonesia. Below you can find the location and opening hours. All our antique map stores are also open by appointment.

Bartele Gallery Jakarta

Mandarin Oriental Hotel
Jalan M.H. Thamrin, Jakarta

Open daily: 
11:00 - 20:00

Or by appointment.

Bartele Gallery Sneek
Kleinzand 96
8601 BN Sneek

Opening hours:

Monday closed
Tuesday 09.30 - 18.00
Wednesday 09.30 - 18.00
Thursday 09.30 - 21.00
Friday 09.30 - 18.00
Saturday 09.30 - 17.00
Sunday 12.00 - 17.00

Or by appointment.

Bartele Gallery Langweer
Buorren 3
8525 EB Langweer

Open by appointment.

Do you only sell original antique maps, prints and books?
Yes, we only sell original antique maps, prints and books. All our products, ordered through our website, are delivered with a certificate of authenticity.

Do you charge shipping costs?
We offer two shipping options, standard shipping (FREE - PostNL) and express shipping (€ 24,00 - DHL Express). 

Which payment methods are accepted?
In our online antique map and print store we accept the following payment methods:
Credit Card
Bank Transfer

Is it possible to return a product?
Yes, we offer a 30-day back money guarantee. If you wish to return an item, please follow these instructions:

1. Phone or email us a message that you plan to return an item purchased. While it is not required that you give us a reason for the return, we always appreciate an explanation.

2. Returned items should be properly secured and packed before shipping.

3. Returned items should be shipped back using the same shipping method (or upgraded) as the original shipment and adequately insured.

4. We typically issue refunds within 2 business days of the receipt of a returned item.

I didn’t find what I was looking for, can you help me source it?
Yes, if you need help finding a particular antique map, print or book we can always help you locate it. 

Do you also buy antique maps, prints or books?
Yes, we are always interested in buying your antique maps, prints or books. Please send us an e-mail with information about the product(s) you would like to sell.

I would like to receive the latest news about your store, is this possible?
Yes, you can subscribe to our newsletter and/or you can follow us on Facebook!