Bartele Gallery | Terms of Service

This page covers the following topics. Please consult with our FAQ page for additional information not covered below:

Payments methods
We accept Credit Card, PayPal, iDeal and Bank Transfer. Our bank details can be found on the invoice.

Certificate of Authenticity
All our products are delivered with a certificate of authenticity. The certificate is printed on A4 size. Other sizes are available on request.

Shipping Information
We offer free worldwide shipping using PostNL. For express shipping (DHL Express) we charge a fee of € 24,00. All orders are shipped within three business days. While we make our best efforts to ensure timely delivery of your packages, even the best courier services do not have perfect track records. Holidays and inclement weather can result in unforeseen delays. If you are purchasing an item for a gift or you otherwise have a specific deadline, please specify this information on your order form. Feel free to email or phone us if you have other questions. 

Packaging Information
We have several shipping methods, depending upon the item. Maps are typically shipped either flat or in packing tubes. If you have a preference, please feel free to include this information when processing your order.

Return Policy
If you wish to return an item, please follow these instructions:

1. Phone or email us a message that you plan to return an item purchased. While it is not required that you give us a reason for the return, we always appreciate an explanation.

2. Returned items should be properly secured and packed before shipping.

3. Returned items should be shipped back using the same shipping method (or upgraded) as the original shipment and adequately insured.

4. We typically issue refunds within 2 business days of the receipt of a returned item.